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The Carpet Foundation

Buy With Confidence - The Carpet Foundation

At Michael John, we want to ensure that our customers receive the highest quality of service available. For this reason, we are a founding member of The Carpet Foundation, the UK carpet industry’s lead body. As a member of The Carpet Foundation, we adhere to a strict Code of Practice approved by the Trading Standards Institute, which ensures that we practice the high standards that we promise.

As Carpet Foundation members, we are regularly monitored and there are various safeguards in place to make sure our customers feel comfortable, confident, and happy when buying from us. The Carpet Foundation guarantee that:

  • Written terms of business must be given prior purchase
  • Verbal estimates of the cost are supported by a written quotation on request detailing total costs
  • Deposits of up to 50% of the order price will be protected by The Carpet Foundation
  • There is an agreed complaints resolution process and timetable
  • A free conciliation service is provided by the Carpet Foundation
  • Low cost arbitration is available if required

Visit Michael John today and buy with confidence!